Vision Plus first opened its doors in 2003, and has since grown with multiple locations over the Pacific Northwest with our goal to provide world-class eye care for our patients and members of the community. Our optometry office in Ferndale has been open since 2008 and is continuing to see significant growth. We know that our staff are imperative to our growing success and we are looking for outstanding team members with the passion, energy, focus and commitment to excel in this type of environment.
Core Job Responsibilities
Assisting patients with proper frame and lens selection that is best suited for their vision needs and lifestyle.
Educating patients on various options for lenses while ensuring proper fit and measurements needed for all lens types and prescription requirements.
Verifying, billing and explaining patient vision benefits and allowances in regards to their optical benefits.
Dispensing glasses and ensuring comfort and proper fit. Educating patients so they understand the adaptations to new prescriptions, new lens types, ect. Answering any questions while ensuring the patient has a positive purchasing experience.
Following up on placed orders with labs, ensure patient is aware of any delays with eyewear purchases and communicating order timeframe expectations.
Answering a heavy phone system and scheduling appointments.
Preparing patients for eye examinations by taking preliminary medical histories, conducting simple vision tests by using automated instruments resulting in measurements for the doctor.
Ensuring displays are organized, frames are clean, and dispensary is clear of clutter.
Assisting with repairs, adjustments, and troubleshooting.
Maintaining an appropriate professional appearance and demeanor in accordance to company policy.
Following all privacy laws in accordance with HIPAA and sensitive patient information.
Qualifications
High school graduate or equivalent
Reliable transportation and availability
At least 2 years experience in a customer service position (i.e. retail, sales, or food service, etc.)
Computer literacy; ability to learn new software, work between multiple EMR programs and perform online billing
Previous experience in optometric or healthcare environment is preferred but not required
Benefits
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
To view full job description, or to apply, visit here